Have questions about how our catering works? We've got you covered. Whether you're booking the truck or ordering trays for pickup, this guide will help you get all the details you need to plan with ease.
Faqs: Catering
Is there a minimum for catering orders?
For a la carte trays, pick-up or drop-off, there is no minimum. For Truck Catering, there is a $2000 minimum.
If I opt for drop-off of my a la carte trays, is setup included?
If you are renting or buying chafing sets from us, setup is included. If you are providing your own chafers, there is a flat fee of $50 for setup. If chafers are already set up when our delivery team arrives, this fee is waived.
What is included in the setup fee?
The setup fee includes assembly of all chafers plus first pan load in.
Do you provide staffing for food service if we order a la carte trays?
We are unable to provide service staff for a la carte trays.
With Truck Catering, can my guests come to the window and order from a menu?
We are unable to provide this service. To ensure timely service, minimum wait times, and a smooth, efficient service, we are only able to offer our predetermined Lu'au Package.
How do I safely store and serve my food?
California health code requires hot foods to stay at or above 135 F, and cold foods to stay at or below 41 F. This may be accomplished by renting or buying chafing sets. If refrigeration and hot holding is not available, food must be consumed within four hours. Pineapple Express is not responsible for any liability resulting from customers' mishandling and/or improper storage of food products.
Is there anything else I should know?
Be prepared for leftovers. Bring take-out containers, ziploc bags, and disposable foil pans, or purchase them from us. If your event is a wedding and you do not have a wedding planner, designate a day-of point of
contact for those last minute details and changes so that vendors don't bother you on your special day.